Data Protection & Privacy
dfbocoi is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your data as a user of our platform.
Privacy at a Glance
These cards summarise the key principles of our privacy practice. The full legal text in the sections below governs in all cases.
All personal data collected by dfbocoi is stored on encrypted servers with strict access controls. We apply industry-standard security measures including TLS encryption for data in transit and AES-256 encryption for data at rest.
dfbocoi does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with third-party service providers is limited strictly to what is necessary to deliver our services to you.
You have the right to access, correct, and request deletion of your personal data. You may also withdraw consent for marketing communications at any time. Submit your data requests to our support team and we will respond within 30 days.
Identity documents submitted for KYC verification (MyKad, passport, proof of address) are processed solely for verification purposes, stored securely, and retained only for as long as required by our regulatory and anti-money laundering obligations.
We use cookies and similar tracking technologies to personalise your experience, analyse platform usage, and deliver relevant content. You can manage your cookie preferences at any time through your browser settings.
Marketing communications — including bonus alerts, promotional emails, and SMS notifications — are opt-in only. You may withdraw consent at any time via Account settings or by contacting our support team. Withdrawal of marketing consent does not affect service-related communications.
dfbocoi ("dfbocoi", "we", "us", "our") operates the online casino and sports betting platform accessible at dfbocoi.cam (the "Platform"). We are committed to protecting the privacy of all individuals who access or use our Platform, including registered members, prospective users, and visitors.
This Privacy Policy ("Policy") sets out the basis on which personal data collected from you, or provided by you, will be processed by dfbocoi. It describes what personal data we collect, the purposes for which we process it, the legal bases on which we rely, how long we retain it, who we share it with, and the rights you hold in relation to your data.
By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent to the terms of this Policy, you must not access or use the Platform.
For the purpose of this Privacy Policy, the following definitions apply:
dfbocoi collects the following categories of personal data from users of the Platform:
dfbocoi collects personal data through the following means:
dfbocoi processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, communications data |
| Age and identity verification (KYC) | Registration data, KYC data, technical data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Delivery of casino and betting services | Gameplay data, financial data |
| Fraud detection and AML compliance | All categories, particularly financial and technical data |
| Customer support and dispute resolution | Registration data, communications data, gameplay data |
| Responsible gambling monitoring | Gameplay data, financial data, registration data |
| Marketing communications (with consent) | Registration data, gameplay data (for personalisation) |
| Platform performance analytics | Technical data, gameplay data (aggregated/anonymised) |
| Legal and regulatory compliance | All categories as required by applicable obligations |
dfbocoi processes personal data on the following legal bases, depending on the purpose of processing:
dfbocoi does not sell or commercially transfer your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary:
We engage third-party service providers who process data on our behalf, including:
All third-party processors are bound by data processing agreements that restrict their use of personal data to the stated purpose and require adherence to appropriate security standards.
dfbocoi may disclose personal data to law enforcement agencies, regulatory authorities, or other competent government bodies where required to do so by applicable law, court order, or the requirements of our gaming licence. Any such disclosure will be documented and limited to the minimum data required to satisfy the legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or part of dfbocoi's business, personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect where reasonably practicable.
dfbocoi operates on an international basis and may process or store personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, dfbocoi ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the principles of this Policy.
Such safeguards may include:
By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia for the purposes described in this Policy.
dfbocoi retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by applicable law or regulatory obligation. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual.
dfbocoi uses cookies, pixel tags, web beacons, and similar tracking technologies on the Platform. These technologies enable us to deliver a functional, personalised, and secure experience to all users.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for login sessions, security tokens, and core Platform functionality | No — required for Platform operation |
| Functional | Remember user preferences such as language, currency (MYR), and game lobby layout | Yes — disabling affects personalisation |
| Analytics | Aggregate data on page visits, session duration, and feature usage to improve the Platform | Yes — via browser settings |
| Marketing | Track cross-platform activity to serve relevant promotional content where consent has been given | Yes — requires consent; opt-out available |
You can manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling cookies may affect the functionality of certain Platform features. For more detailed cookie-level information, contact our support team.
Subject to applicable data protection legislation, you hold the following rights in relation to your personal data processed by dfbocoi:
To exercise any of these rights, submit a written request to our support team via email at [email protected]. We may require identity verification before processing your request. We will respond to all valid requests within 30 calendar days. Where requests are complex or numerous, we may extend this period by a further 30 days with notice to you.
The dfbocoi Platform is strictly intended for individuals who are 21 years of age or older. dfbocoi does not knowingly collect personal data from persons under 21 years of age. Age is verified as part of the mandatory KYC process conducted prior to the activation of withdrawal privileges.
If dfbocoi becomes aware that personal data has been collected from a person under 21, the relevant Account will be immediately suspended, all data processed in relation to that Account will be deleted to the extent not required for regulatory record-keeping, and any deposited funds will be returned less applicable transaction costs.
If you are a parent or guardian and believe that a minor in your care has provided personal data to dfbocoi, please contact us immediately at [email protected].
dfbocoi implements technical and organisational security measures appropriate to the sensitivity of the personal data we process and the risks posed by unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, dfbocoi will notify affected users and relevant authorities in accordance with our obligations under applicable data protection law.
The dfbocoi Platform may contain links to third-party websites or services, including payment method providers, game software developers' promotional pages, and regulatory body websites. This Privacy Policy applies only to data processed directly by dfbocoi through the dfbocoi Platform.
dfbocoi is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform, including payment providers such as Touch 'n Go eWallet, GrabPay, and DuitNow, which operate under their own independent privacy frameworks.
dfbocoi reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data collected, new purposes for processing, or changes to third-party sharing arrangements — dfbocoi will provide reasonable advance notice to registered users through on-Platform notifications or email communication.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to remain informed of how dfbocoi protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dfbocoi, please contact us through the following channels:
For formal complaints regarding our data processing practices, you may also raise a complaint with the competent data protection supervisory authority in your jurisdiction.
Continue Exploring
Our Privacy Policy works together with our Terms & Conditions and Responsible Gambling commitments to give you a full picture of how dfbocoi operates. We encourage all players to review all three documents before playing.